If you are experiencing problems with the Meludia web application or website, we recommend that you perform a few tests and configuration checks before contacting us:

– Download the latest version of Google Chrome

– Clear your cache and cookies. In this link, you will find instructions on how to do this

– Keep only the Meludia tab open

If the problem persists, please contact us with as much information as possible, such as your device and operating system details, as well as a screen capture video of the issue. If the problem is located in a specific exercise, please send us the link of the exercise.

Every information that you can provide will help us resolve the issue. If you could send us a screen capture video to illustrate the problem, that would also be a big help for us.