If the Meludia Melody mobile app is having problems or is not working, we recommend that you follow these steps:

1. Close all other apps on your phone

2. Turn off your mobile phone and turn it back on

3. Restart the app

If the problem persists, please contact us with as much information as possible, such as your device and operating system details, as well as a screen capture video of the issue.

Every information that you can provide will help us resolve the issue. If you could send us a screen capture video to illustrate the problem, that would also be a big help for us.