If you are experiencing problems with the Meludia web application, we recommend that you perform a few tests and configuration checks before contacting us. Here’s what you can do if you’re having problems with the Meludia Melody mobile app.

If the problem persists, please contact us with as much information as possible, such as your computer and operating system details. If you could send us a screen capture video to illustrate the problem, that would also be a big help for us.

To do so, there are several downloadable extensions that record your screen, such as:

– Chrome extensions

– Firefox extensions

There are also applications, like Loom, Jing or CloudApp, that also do screen video captures.

Once you have recorded the video, make sure to attach it to your message and send it to: contact@meludia.com