FAQ

General Questions

What is Meludia?

What are the benefits of Meludia?

What are the system requirements for using Meludia?

How much does it cost to subscribe to Meludia?

In what languages can I use the Meludia web application?

How do I change the language on Meludia?

Are there any scientific studies on Meludia?

How do I contact Meludia’s customer service?

Using Meludia

How to use the Meludia web application

How do I take a hearing test to determine my level?

Does Meludia have a specific exercise outline?

How do I change exercise or module?

How do I reach 100% in every module?

How do I get a diploma?

How do I get a badge?

How many levels are there in the web application?

What are XP points?

Account

How do I create an account?

How do I log in to my account?

How can I access all the exercises?

Can I use Meludia offline?

Using Meludia on my tablet or smartphone

How do I delete my account and data?

I want to change the email address of my account

I forgot my password, what should I do?

I want to change my password

What happens to my progress if I cancel my subscription?

Can a family use Meludia with a single email address?

Is my information and data safe?

I want to change my name on my account

Payments, Subscriptions and Codes

Can I try Meludia for free?

How do I subscribe to Meludia?

How do I use a gift code?

How do I use a discount code?

How do I give Meludia as a gift?

How do I cancel my subscription?

How do I stop the automatic renewal of my subscription?

How do I change my subscription offer?

Is there a family subscription?

How do I change my payment method?

I have a subscription but I do not have access to the exercises

Pedagogy

I am stuck on an exercise, what should I do?

I don’t understand an exercise, what should I do?

I’m not making any progress, what should I do?

How often should I train on Meludia?

Is there a music theory complement to Meludia’s exercises?

Can I change the tempo of the exercises?

Technical Problems

The Meludia web application is having problems or is not working

The Meludia Melody mobile app is having problems or is not working

When I start an exercise I don’t hear any sound, what should I do?

How to attach a video to a bug report?

Edu

I want to use Meludia with my students. What should I do?

Are there any offers for institutions, educators or media libraries?

How do I add students to my Teacher dashboard?

How do I create a group in my Teacher dashboard?

Is it possible to have flexible licenses?

Can a student have multiple teachers?

How do I change the names of the students in my Teacher dashboard?

How do I join the Meludia community of educators?

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